FAQs About Our Pest Control Services

Is your company locally owned?

Kentucky Termite And Pest Control is locally owned and has been operating at this location since 1938. The owner has been President of the Indiana Pest Control Association and the National Pest Management Association. He actively participates in these organizations currently.

How much is this going to cost me?

Each of our services are priced a little differently depending on the size of your home or business, the type of service, the time and materials being used and the type of pest being treated. Normally, we can give you a very good idea of pricing just by calling in and listening to your description of the situation. For commercial accounts, we would be happy to send out one of our licensed technicians to take a look at your facility and give you a verbal or written proposal.

How soon can your guy come out?

Kentucky Termite And Pest Control strives to ensure that our licensed technicians respond as quickly as necessary. For general pest control issues, we will normally schedule service for the same day or the next day, depending on what is convenient for you.

Do you guarantee your work?

We believe in integrity and quality service. We will do our best to make sure you are happy with the quality and results of your service. Different types of pests are guaranteed differently. When you call us to receive your free estimate, we would be happy to explain the guarantees. Of course, our best guarantee comes with ongoing services. When you have ongoing services, they normally include a 365 day a year guarantee. Specifics about each type of ongoing plan can be found under the services section or can be explained by any staff member when you call (502) 448-8040.

Can you come out and give me an estimate?

For residential customers, we can normally give you an estimate over the phone. If an inspection is required, there is an $85 inspection fee that will be waived if services are rendered. If you have a sample of your pest, we are always willing to take a look at it for you at no charge. Just stop by our office and we’ll tell you what you’re looking at and the best way to handle that specific problem.

How long will the service take?

Kentucky Termite And Pest Control licensed technicians will always want to do a thorough inspection of your property, identify problems and treat as needed. The first time we service a home for general pest control will take about 45 minutes. The first service always takes longer than follow up or ongoing services. We want to become familiar with the environment and come up with the best plan for your home. Service times also differ depending on the size of the property and the type of pest.

Can I pay with a credit card?

Absolutely. We take Visa, Mastercard, Discover and American Express. You can even request that your credit card number be kept on file and automatically charged after each service.

Do I get any discounts for prepaying?

Of course. All customers who pay a year in advance receive a 5% discount.

Will the stuff you’re using take care of other bugs?

When doing a treatment for general pest control, the products we use are effective on a large array of pests. The product is effective on spiders, ants, centipedes, millipedes, earwigs, pill bugs, silverfish and many more. Your licensed technician will then use additional products, as needed, depending on the particular problem you are having.

Will the stuff you use harm my pets or infant?

Kentucky Termite And Pest Control’s licensed technicians understand that the label on the product is the law. Therefore, utilizing these products according to the law ensures that they are used effectively and safely. We recommend that pets and infants stay out of any areas treated by a liquid until that liquid has had time to dry, otherwise your technician or the office staff will notify you of any additional precautions that should be taken. For instance, when treating for fleas, we do require that all pets and residents in the home leave the home for a period of four to six hours. Our licensed technicians have been trained to go as “green” as possible. Therefore, inspections, monitoring activity levels, watching for structural problems and communicating with our customers are some of the best tools we have at our disposal.

Does the stuff you use smell?

A majority of the products used do not have any scent at all. Some of our “green” products have a citrus, wintergreen or grape scent to them. Please note, if you request strictly “green” products, these scents can be somewhat overwhelming due to the level of concentration. Otherwise, it is extremely rare that customers even know a product has been used.

Will the stuff you use stain my carpet, curtains or wood flooring?

Our licensed technicians will be sure to use products that will not stain your carpet, curtains or wood flooring. There are certain products that leave a white dusty residue. Depending on the areas being treated, our licensed technicians will use different products in order to avoid leaving any residue.

How long do we have to leave our home for the service?

For general pest control services, you do not have to leave at all. There are certain medical situations where we will recommend that the customer leave the area. For instance, we would recommend for customers on oxygen to leave the home long enough to be sure that all “the dust settles” from our visit before reentering the home. There are other services where we do require customers to leave their home. For instance, flea treatments require that all pets and residents leave the home for four to six hours. This allows time for the products we use to settle before anyone reenters the home.

I’m clean… How did I get these? Where are they coming from?

It depends on what you have. Generally pests are looking for food, water and shelter. They don’t need much to survive, so even the cleanest home can be attractive to pests. Other pests came from that box delivered to your door from Florida, or that piano you bought and had shipped in from Texas, or maybe your new tenant next door. Don’t worry; our licensed technicians will notate anything you can do to prevent the problem on your inspection report.

Can you just fog my house?

We are capable of fogging your home, but it won’t work. There are high risks involved with fumigants. We offer much safer, cleaner, quicker and more effective ways to solve the problem. However, if you have used any foggers or any other product trying to take care of the problem on your own, please let your licensed technician know. Some products are repellents and some products are attractants. We need to know what has already been used in order to make sure we use the best product for the job.

What experience or training do your technicians have?

All of our technicians are licensed for structural pest control by the Department of Public Health. Some of our technicians are also licensed by the Department of Agriculture, Trade, and Consumer Protection. Additionally, each technician has licenses in certain sub-categories. For instance, some of them have additional specialization for rodent control, food service, termite control, etc. Some technicians have additional licenses that allow them to treat “right-of-ways,” landscaping, etc. Of course, our wildlife trapper is licensed to trap nuisance animals by the Department of Natural Resources. All of our technicians take turns attending the Pest Management Conference each year at Purdue University as well as additional trainings available throughout the year. The Department of Public Health requires ongoing training in order to keep their licenses current. In addition, we require all technicians to continuously train and test in order to create a continuously educational environment. In addition to all state licenses, all Kentucky Termite And Pest Control employees have been Quality Pro certified, Quality Pro School certified, and have passed the EOS Safe Driver Improvement System.